Company Name:
Burton Albion
Location:
Burton on Trent
Vacancy Type:
Permanent
Position:
Club
Salary Details:
£30,000 Yearly
Advertising End Date:
17 Dec 2025

About The Role

Burton Albion FC is seeking a highly organised Hospitality and Events Operations Manager to lead the delivery of premium matchday hospitality and non-matchday events at The Pirelli Stadium, Burton-on-Trent. This permanent role ) involves managing large-scale operations, ensuring exceptional guest experiences, and overseeing catering, events, and hospitality services in a fast-paced stadium environment.

Key responsibilities include:

  • Planning and delivering matchday hospitality and non-matchday events (conferences, banquets, concerts, private functions)
  • Coordinating catering, stewarding, facilities, and technical teams
  • Managing, training, and motivating hospitality staff
  • Acting as the main contact for clients, sponsors, and VIP guests
  • Ensuring compliance with health & safety, licensing, and safeguarding regulations

Applicants should have supervisory/management experience in hospitality (ideally within a stadium or large venue), relevant qualifications (HND/NVQ Level 3), and a proactive, customer-focused approach. A personal licence and experience with budgetary management are required. The role involves working outside normal office hours, including weekends and public holidays, with time given back in lieu.

Burton Albion FC is committed to equality, diversity, and safeguarding. An Enhanced DBS check is required.

About The Candidate

Qualifications/Experience/Knowledge

  • HND in Hotel, Catering or Institutional Management – or number of years experience normally associated with this level of qualification
  • NVQ Level 3 in Hospitality and Food Service Management
  • Proven supervisory/management experience delivering first-class service to customers (ideally within a stadium, arena or large entertainment/sports venue)
  • Demonstrated experience of budgetary management and control
  • Personal licence holder

     

    Person Specification – Skills/Abilities

  • A proactive, solution focussed mindset – with a passion for delivering exceptional guest experiences and a commitment to continuous improvement
  • Customer Service Oriented with effective stakeholder and client engagement
  • Ability to influence others through excellent communication and presentation skills
  • High level of accuracy with attention to detail
  • Excellent planning and prioritisation skills in order to meet strict deadlines - with the ability to manage and prioritise own and others workload;
  • Flexible approach to meet the nature and demands of the business 

About The Club

Code of Conduct

The Club expects the highest standards of integrity and conduct in all matters concerning the Club and its employees.  The Code of Conduct (along with the Staff Handbook) makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected to act wholeheartedly in the interests of the Club at all times. Any conduct detrimental to its interests or its relations with its customers, suppliers, the general public or damaging to its public image shall be considered to be a breach of Club rules and policies. Discriminatory, offensive and violent behaviour are unacceptable and any complaints or concerns will be dealt with and acted upon.

Equality Inclusion & Diversity

Burton Albion are committed to ensuring that equality, inclusion and diversity of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone’s freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer or customer, shall be discriminated against.  The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following ‘protected characteristics’: Age, Disability, Gender Reassignment, Marriage & civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal.

The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and we particularly welcome ‘entry level’ applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability.

Safeguarding

Burton Albion is committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the Club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in Club activities is of the upmost importance.  The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters – including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families and the relevant local authority.

Potential applicants are advised to check on the government website (https://www.gov.uk/tell-employer-or-college-about-criminal-record/what-information-you-need-to-give) whether cautions / convictions should be disclosed as part of their application.

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