Company Name:
Wrexham AFC
Location:
United Kingdom
Vacancy Type:
Permanent
Advertising End Date:
27 Oct 2025

About The Role

The Concourse Supervisor plays a vital leadership role in delivering a high-quality, efficient, and welcoming service across all concourse outlets. They are responsible for leading and motivating the kiosk team to provide exceptional customer service, uphold the highest standards of safety and cleanliness, and deliver a smooth, professional operation on every matchday. 

 

On non-match days, the Concourse Supervisor ensures that all kiosks, equipment, and surrounding areas are organised, replenished, and ready for the next event. 

 

This role embodies our values of teamwork, professionalism, and pride, ensuring every fan enjoys a great experience. 

 

What you’ll be doing: 

 

People & Leadership

  •  Lead, motivate, and empower the Kiosk and Concourse Team to deliver exceptional service and uphold Club values at all times.
  •  Recruit, train, and induct new staff to ensure confidence, professionalism, and consistency across all kiosks.
  • Schedule and manage staffing levels, including agency bookings, to match operational needs and ensure efficient service.
  • Deliver clear pre-match briefings and debriefs that promote a team-first attitude and celebrate success.
  •  Encourage curiosity, learning, and growth within the team - supporting individuals to develop their skills and confidence.
  • Lead by example, promoting professionalism, positivity, and pride in every task. 

 

Operational Excellence 

  • Take ownership for the preparation, delivery, and close-down of all kiosk and concourse operations.
  • Ensure all kiosks are fully operational, stocked, and ready to meet business demands.
  •  Maintain accurate stock levels, ensure correct ordering, and oversee stock distribution and rotation to minimise waste.
  •  Record all food and drink wastage post-match and report figures to the Stocktaker and Head of Food & Beverage.
  • Conduct regular audits following matchdays, producing clear action plans for restocking, cleaning, and improvement.
  • Complete all required matchday documentation including control sheets, expiry logs, and staff timesheets.
  •  Ensure all equipment (pie warmers, fryers, ovens, etc.) is clean, maintained, and safe for use, with fryer oil filtered or replaced as required.
  •  Conduct and record temperature checks for deliveries, hot food, and storage areas; maintain accurate documentation for compliance. 
  •  Support the Head of Food & Beverage in identifying process improvements to enhance efficiency and guest experience. 

 

Fan Experience 

  • Lead by example in providing an energetic, friendly, and professional service to all supporters and guests.
  • Promote a positive and welcoming matchday atmosphere across all concourse areas.
  • Respond quickly and effectively to issues or complaints, resolving them with professionalism and care. 
  •  Champion our Hospitality Basics - attention to detail, pride in presentation, and passion for creating memorable fan experiences. 

 

Health, Safety & Hygiene 

  • Ensure all food safety, hygiene, and cleanliness standards are maintained across the concourse areas at all times.
  • Make sure staff follow all Food Safety, HACCP, and COSHH procedures correctly.
  • Report any faulty equipment or maintenance issues promptly to the Maintenance Team or Head of F&B. 
  • Take responsibility for safe working practices and promote a culture of safety awareness across the team

About The Candidate

EXPERIENCE/QUALIFICATIONS REQUIRED  

  • Previous experience in a fast-paced hospitality, stadium, or catering environment (essential).
  • Proven supervisory or team leadership experience.
  • Level 2 Food Safety Certificate (minimum).
  • Recognised catering or hospitality qualification (desirable).
  • Knowledge of HACCP, COSHH, and health and safety regulations.
  • Experience managing stock control and operational paperwork. 
  • Physically fit and able to lift or carry catering equipment and stock as required. 

 

PERSONAL SPECIFICATION - SKILLS/ABILITIES REQUIRED 

  • Team Player: Puts the team first, fostering collaboration and unity.
  • Professional: Leads by example with consistency, reliability, and respect.
  • Empowering: Builds confidence and trust within the team through encouragement and support.
  • Curious: Open to learning and improving operational practices.
  •  Appreciative: Recognises great performance and celebrates success.
  • Energetic: Brings enthusiasm and pride to every matchday. 
  •  Organised & Responsible: Keeps the concourse running smoothly and efficiently. 

 

SAFEGUARDING RESPONSIBILITIES 

  •  

  • We are committed to ensuring everyone who engages with the Club has a positive, safe, and supportive experienceStaff are required to comply with all aspects of the Club Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded across the Club. 

  • This role will require a Basic DBS check 

 

HEALTH & SAFETY RESPONSIBILITIES 

 

  • Take responsibility and care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
  • To comply with all aspects of the Club’s Health & Safety Policy and arrangements, to enable the company to perform its civil and statutory obligations in relation to Health & Safety. 

 

EQUALITY, DIVERSITY AND INCLUSION RESPONSIBILITIES 

  • Hold a commitment to equality, diversity and inclusion in the workplace. 

 

 

About The Club

CLUB VALUES 

 

Code of Conduct  

Wrexham Football Club expects the highest standards of integrity and conduct in all matters concerning the Club and its employees. The Code of Conduct makes clear the standards of conduct expected from its employees and explains the responsibilities of the Club, as the employer. All employees are expected to always act wholeheartedly in the interests of the Club.  Any conduct detrimental to its interests or its relations with its customers, suppliers, the public or damaging to its public image shall be a breach of Club rules and policies. Discriminatory, offensive, and violent behaviour are unacceptable, and any complaints or concerns will be dealt with and acted upon.  

 

Equality, Diversity & Inclusion 

Wrexham Football Club are committed to ensuring that equality, inclusion, and diversity of opportunity is at the very heart of everything we do to ensure we provide fair and non-prejudicial access to the services across the Club. We uphold everyone’s freedom of rights and choice to be different and aim to provide opportunities for everyone to succeed. It is the policy of the Club that no person, whether player, job applicant, employee, volunteer, or customer, shall be discriminated against. The Club opposes all forms of unlawful and unfair discrimination, either direct or indirect, or harassment, on the grounds of the following ‘protected characteristics’: Age, Disability, Gender Reassignment, Marriage & civil Partnership, Pregnancy & Maternity, Race, Religion or Belief, Sex and Sexual Orientation. Anyone who is found to be in breach of this could receive disciplinary action, which may well include suspension and dismissal.  

 

The Club is fully committed to the EFL Equality, Diversity & Inclusion Standards and as we are under represented in these areas; we particularly welcome ‘entry level’ applications from women, individuals from Black and Minority Ethnicities, the LGBT community and anyone with a disability.    

 

Safeguarding and Safer Recruitment 

Wrexham Football Club are committed to and has both a moral and legal obligation to ensure that all children and vulnerable adults are protected and kept safe from harm whilst engaged in services organised and provided by the club and believes that the general wellbeing, welfare and safety of all children and vulnerable adults engaged in club activities is of the upmost importance. The Club will fulfil its responsibilities by ensuring it displays best practice in safeguarding matters – including Safer Recruitment - carried out in a spirit of partnership and openness with the child or vulnerable adult, families, and the relevant local authority. 

 

Having a criminal record will not necessarily bar a potential candidate from working with the Club. This will depend on the nature of the position and the circumstances and background of the offence(s) committed.    As an organisation using the Disclosure and Barring Service (DBS) to assess applicant’s suitability for positions of trust, the Club complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly.   Potential applicants need to check on the government website (https://www.gov.uk/tell-employer-or-college-about-criminal-record/what-information-you-need-to-give) whether cautions / convictions should be disclosed as part of their application.   

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