Casual Retail Sales Assistant

Casual Retail Sales Assistant

Job Title: Casual Retail Sales Assistant

Reporting to: Head of Retail

Based at:  Red and White Shop, AESSEAL New York Stadium, Rotherham.

Purpose of the Role

 To support the line managers in all shop and ticket office activities in particular through improving and developing business for the club by pro-active sales activity and ensuring the highest standards of customer service. The role will offer work on match days, non-match day Saturdays and various hours during the week on an ad hoc, zero hours basis, (days, evenings and weekends). 

Key Responsibilities

• Ensure all customers are served promptly and efficiently whilst maintaining the highest standards of customer service and professionalism
•  Dealing with ticket and merchandising sales in the Red and White Shop and ensuring customers are served in a timely manner, both in person and over the telephone.
• Up selling of all fixtures, both home and away, which we have on sale along with the sales of season tickets.
• Support the line managers in ensuring that all shop and ticket prices are correct and all appropriate levels of tickets are available.
• Support the line managers in ensuring that shop stock levels are maintained optimally and efficiently and that the appearance of the shop is always tidy and in line with modern retail outlet standards.
• Ensure that all stock is accurately Barcoded .
• Be fully conversant with the ticketing and shop till systems and all associated procedures.
•  Ensure that telephones are answered in a prompt and efficient manner. 
• Processing of both ticketing and merchandise online orders in a timely and efficient manner whilst following company procedures.
• Ensure you have excellent knowledge of forthcoming matches and match/shop promotions
• Have an understanding of the clubs safeguarding and anti-discrimination policies and procedures and put these into practice in the workplace. Training will be provided and is an essential component of the role.
• Plus any other additional duties that are required to meet the needs of the business.

Personal Specification

You will be self-driven with a positive outlook and a clear focus on high quality and business profit. You will possess excellent customer service and communication skills both face to face and over the telephone. Previous ticketing or retail experience is desired but not essential, along with previous experience in working in a customer service and cash handing environment. You will be a natural forward planner who critically assesses your performance. You will be mature, credible and comfortable in dealing with people at different levels and will maintain a high level of professionalism at all times.

This post may require a Disclosure & Barring Service (DBS) enhanced Criminal Records Check (CRC) check with a barred list check. The applicant may be required to submit a CRC application if they do not hold and FA CRC Certificate. This post is exempt from the Rehabilitation of Offenders Act (1974). Information on all convictions including spent convictions must be declared, in line with the new Government Filtering System.

Diversity

Rotherham United Football Club is a diverse organisation that values difference and recognises that people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions. We are committed to providing equality of opportunity and anti-discriminatory practice for all players, officials, staff, supporters, members of the community, partners and other stakeholders according to their individual needs. Discrimination on the grounds of sex, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin or political belief has no place within the club. Rotherham United is committed to providing each employee, potential employee, customer and service-users equality of opportunity across all areas of the club’s operation. Rotherham United will ensure that equality practices are integral to every process and create an inclusive and positive environment for all.

Rotherham United is an equal opportunities employer and all applicants for employment will be given equal opportunities irrespective of race, colour, nationality, religion, sex, sexual orientation, marital status, age, disability or ethnic origin. In line with EFL/FA policy RUFC welcomes applications from candidates of BAME backgrounds and our interview process will encompass the BAME/FA Diversity regulations.

Safeguarding

Rotherham United takes safeguarding very seriously and is committed to ensuring that all children and adults at risk are safeguarded at all times when engaging in Club activities or services. The club has numerous safeguarding policies and best practice guidelines to support this and expects all employees to adopt such policies and practices at all times. Identified positions within the Club may be subject to receipt of an acceptable Disclosure and Barring Service check, in line with the clubs safeguarding policies as well as any other condition stipulated by law from time to time.

The club adheres to strict guidelines, policies and procedures when recruiting staff who work with children and/or adults at risk and is committed to ensuring staff receive appropriate safeguarding training suitable to their role/s. Successful applicants are expected to share the club’s approach to safeguarding at all times. Interviewees are required to bring proof of ID to the first interview (valid passport OR birth certificate and NI card) along with proof of right to work I the UK (if applicable). ID documents must be original, photocopies will not be accepted. Outlined above is the specific compliance requirements for the role and the employment offer is subject to all employment checks being completed. We may also view social media sites of any potential employee.

Proof of the right to work within the UK will be required for this role