The Role
The Hospitality Assistant will play a key role in delivering a welcoming, professional and enjoyable experience across the Club’s hospitality areas on matchdays and other club events.
The successful candidates will assist with food and beverage service, guest interaction and the smooth operation of hospitality lounges and events at Rodney Parade.
This role requires individuals who are reliable, approachable and passionate about customer service.
Shifts will primarily include evenings, weekends and matchdays on a sessional basis.
Key Responsibilities
Guest Experience & Service
- Provide a warm and welcoming experience to all guests and supporters
- Deliver high standards of customer service throughout hospitality areas
- Assist with food and beverage service within lounges, boxes and event spaces
- Respond professionally and efficiently to customer requests and queries
- Maintain a positive and professional attitude at all times
Matchday & Event Operations
- Prepare hospitality areas before events and fixtures
- Clear and reset tables during and after service
- Support the smooth running of hospitality operations on matchdays and club events
- Assist supervisors and managers with operational duties as required
- Ensure hospitality areas remain clean, organised and presentable throughout service
Compliance & Professional Standards
- Follow all Club health & safety, safeguarding and food hygiene procedures
- Attend required training sessions and staff briefings
- Adhere to Club policies and standards of conduct
- Work collaboratively with colleagues across hospitality and stadium operations