FACILITIES OPERATIVE in Middlesbrough - EFL (English Football League)

The Facilities Operative will play an important role in ensuring the East Cleveland Community and Sports Hub provides a safe, clean, welcoming and well-maintained environment for participants, visitors, staff and partners.

The Facilities Operative will support the day-to-day operation of the facility, undertake cleaning and housekeeping duties, prepare rooms and outdoor spaces for activities and events, and assist with health and safety compliance across the site.

Working closely with the Facilities Manager and wider Foundation team, the Facilities Operative will help maintain high standards of customer service, facility presentation and operational safety, ensuring the Hub remains a positive environment for the local community.

At the Foundation we are committed to living and embedding our core values (quality, inspire, teamwork, inclusion and honesty and integrity), in how we deliver our activity and interact with our partners and colleagues.

Facility Operations

Open, close and secure the East Cleveland Centre in accordance with Foundation procedures
Maintain cleanliness and presentation standards throughout the building, including toilets, changing facilities, offices, classrooms and outdoor areas
Prepare rooms, equipment and facilities for programmes, meetings and events
Carry out regular facility inspections and report maintenance issues promptly
Assist with minor maintenance tasks and coordinate external contractors where required
Ensure grounds and surrounding areas are safe and tidy
Support the management of bookings and assist visitors, partners and facility users

Health and Safety
Support the implementation of Health and Safety procedures across the Centre
Complete regular health and safety checks and maintain accurate records
Assist with risk assessments, COSHH compliance, fire safety checks and accident reporting
Respond appropriately to emergencies and incidents in line with Foundation procedures
Ensure all equipment and facilities remain safe and fit for purpose

Customer Service and Administration

Provide a professional and welcoming service to all visitors
Respond to enquiries, concerns and complaints in a professional manner
Complete operational records, checklists and incident reports as required
Promote the vision, mission and values of Middlesbrough Football Club Foundation
Undertake any other duties reasonably requested by the Facilities Manager or Senior Leadership Team

	Essential	Desirable
Experience	Experience working in a facilities, caretaking, maintenance or cleaning environment Experience of maintaining health and safety standards within a workplace Experience of working with members of the public or customers
Qualifications	A good standard of English and mathematics First Aid qualification or willingness to obtain	IOSH Working Safely or similar Health and Safety qualification
Specific Skills and Knowledge	Good practical maintenance and problem-solving skills Ability to work independently and use initiative	Experience acting as a keyholder. Experience working within community, sport, education or charitable settings.
	Effective verbal communication and customer service skills

	Essential	Desirable
Specific Skills and Knowledge	Ability to maintain accurate records and complete basic administration tasks Understanding of health and safety responsibilities in a workplace environment
Additional Requirements	Ability to work evenings and weekends Eligible to work in the UK Enhanced DBS check Commitment to safeguarding, equality, diversity and inclusion	Full UK driving licence and access to transport

Equality, Diversity and Inclusion

Middlesbrough Football Club Foundation is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Alongside Middlesbrough Football Club, we are committed to equality, diversity and inclusion as highlighted by our RiversideBySide initiative. The Foundation is a place where inclusion is a core value and where everyone can be themselves in an environment where they feel safe and included, including being a Disability Confident Leader.

Safeguarding

Middlesbrough Football Club Foundation and Middlesbrough Football Club are fully committed to the safeguarding and welfare of children, young people, young players, and adults at risk.

Promoting safeguarding and welfare of participants and staff is everyone’s responsibility and staff and volunteers are expected to share this commitment. This post falls within the scope of ‘regulated activity’ and is exempt from the Rehabilitation of Offenders Act (1974). Successful applicants will be required to undertake a Disclosure & Barring Service (formerly CRB) check and are required to declare any convictions, cautions, reprimands and final warnings that are not ‘protected’ as defined by the Rehabilitation of Offenders (Exemptions) Act 1975. The successful applicant will not be able to start working for the Foundation until the DBS check has been completed.

The Foundation will also seek the successful candidate’s consent for obtaining two written references and to ask for documentary proof of qualifications and right

to work in the UK. Any offer of employment will be conditional on these being satisfactory.

Once in post, all new staff will receive a comprehensive safeguarding induction from our Designated Safeguarding Officer, as well as ongoing safeguarding training.

FACILITIES OPERATIVE

About The Role

Facility Operations

Customer Service and Administration

About The Candidate

About The Club

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